It doesn't happen often but when it does, we want to get you the correct item ASAP!

Please reach out to our Customer Care Team at UkSupport@jasonmarkk.com with a few photos of the incorrect item, and we will be happy to assist you with a return and replacement order or refund.

Jason Markk stands behind the quality of our products.

If you receive an item you purchased directly from our site in a damaged condition, please reach out to our Customer Care team at Uksupport@jasonmarkk.com with a few photos of the damaged item as well
as the shipping box that it came in, and we will be happy to assist you with a
replacement order or refund.

There are a few places that you can check out that have product specific video tutorials included below. 

If you don’t find the answer to
your questions there, drop us a line at uksupport@jasonmarkk.com and we will
have one of our cleaning specialists get right back to you!

Jason Markk Website: How to care – Jason Markk

Jason Markk YouTube Channel: Jason Markk - YouTube

Yes! Our products were created with safety as a top priority. This product does not contain any harsh chemicals or abrasives, is 98.3% natural, and is completely biodegradable. Not only is it safe to use on your prized sneakers, it’s easy on the environment!

Jason Markk Premium Shoe Cleaner is safe to use on all materials including leather, suede, nubuck, nylon, canvas, vinyl, rubber, cloth, etc.

NOTE: When cleaning premium leather, suede, nubuck, nylon, cotton mesh and other delicate materials take extra care and be gentle. We highly recommend using our Premium Shoe Cleaning Brush. The softer hog bristles are better suited for use on delicate surfaces.

Yes, when applied properly, our product is safe and very effective on suede and/or nubuck. Visit our Sneaker Care 101 page to for detailed directions and tips. NOTE: Due to suede’s textured nature, open pores, and various grades, it can be somewhat unpredictable. We recommend that you test in an inconspicuous area first. We do not recommend cleaning dyed suede, as dyed suede is likely to bleed from any contact with water. Individual results may vary, use at your own risk.

Absolutely not. Jason Markk Premium Shoe Cleaner can actually help reduce existing yellowing on sneakers.

Yellowing is typically caused when midsoles made from synthetic rubber or plastics release plasticizers over time. These react with alkaline soils and exposure to UV rays, causing the soles to turn yellow.

Jason Markk Premium Shoe Cleaner is made from natural soaps derived from coconut and jojoba oils. Repel is also environmentally friendly — it’s a water-based green formula that is colourless, odourless, and safe to use.20safe%20to%20use.

The material should be clean and dry prior to application. Hold bottle upright 6″ to 8” from shoe, spray evenly covering the entire area of the shoe. Do not oversaturate. Use a cloth to dab and soak up any excess product. Allow to completely dry/cure for 24 hours or more. After the first coat has dried, repeat steps and apply a second coat. Before exposing to liquid, make sure shoes have completely dried.

Tip: The longer you allow Repel to cure, the stronger the repellency.

Use Repel on absorbent materials like, suede, nubuck and canvas. Leathers that are sealed or have polishes on them (i.e. patent leather) are essentially already waterproof. If Repel is accidentally applied to these types of materials, simply wipe clean with a cloth before it dries.

Repel generally lasts 4-6 weeks. Longevity will vary depending on the amount of exposure to the elements. The best way to test the effectiveness of the Repel is to take a few drops of water and observe how well the water beads and rolls off of the shoe. If reapplication is needed, we suggest cleaning your shoes with our Premium Shoe Cleaner, allow to fully dry and to reapply Repel following the directions on the bottle.

We recommend using Jason Markk Premium Shoe Cleaner for everyday maintenance..